Frequently Asked Questions
Quick Quote
Frequently Asked Questions
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Will you inspect the goods before delivery?
We conduct full-process quality control and only ship after passing inspection.
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Can I use my own freight forwarder?
Yes, if you prefer to use your own freight forwarder, we are happy to cooperate with them.
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What are your payment terms?
We usually adopt T/T in advance, and also accept a down payment of at least 30% of the total amount, with the balance paid before shipment or against the copy o...
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What should I do if there are quality problems after receiving the goods?
Please contact our sales staff promptly if there are any quality issues upon receipt. We will handle them properly.
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What is the minimum order quantity（MOQ）?
Our general MOQ is 500 pcs, subject to product type
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Can you help with the design?
Yes, we have professional designers and offer free design services.
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Do you provide sample service?
Yes, we will customize samples according to your specific requirements to ensure you are satisfied with both the design and quality before placing an order.
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Is the sample chargeable？
For better cooperation, samples are chargeable, and the fee will be refunded upon confirmation of your bulk order.
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How soon can I receive the sample？
Samples will be prepared and sent to you via express delivery within 10 working days.
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What products do you manufacture?
We manufacture paper products such as paper bags, paper boxes, wooden boxes, greeting cards and hang tags.
+86 18561962347
sales@sunwave-packaging.com
No.346 Yinhe Road，Xiazhuang Sub-district，Chengyang District，Qingdao City，Shandong Province，China
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